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 Post subject: Different servers depending on the plan ?
PostPosted: Wed Feb 22, 2012 11:35 pm 
Newbie
Newbie

Joined: Wed Feb 22, 2012 11:19 pm
Posts: 3
Hi,

here in the forums, I've read from staff members that our files are on different servers depending on our plan (free or not free) (and servers for paid plans would be more reliable).
But, I've been told from a support technician through a support ticket that the servers are the same.

Could you please clarify this point for me ?

thanks


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 Post subject: Re: Different servers depending on the plan ?
PostPosted: Thu Feb 23, 2012 5:07 am 
Support Tech
Support Tech

Joined: Tue May 09, 2006 2:27 am
Posts: 933
Basically, the web servers are the same. However, users on paid accounts are located on more reliable web servers.

_________________
Andy
ModeratorsTeam
Freehostia.com


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 Post subject: Re: Different servers depending on the plan ?
PostPosted: Thu Mar 01, 2012 9:48 pm 
Newbie
Newbie

Joined: Wed Feb 22, 2012 11:19 pm
Posts: 3
ok, thanks for your answer.

so if I upgrade to a non-free plan, my files will be transfered to another server ?


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 Post subject: Re: Different servers depending on the plan ?
PostPosted: Fri Mar 02, 2012 5:09 am 
Site Admin

Joined: Sun Jun 05, 2011 5:32 pm
Posts: 32
Hello,

Yes, the whole account will be automatically migrated to a different node for paid clients. All the paid hosting account features will become available in about one hour after the upgrade of the hosting account.

Regards,
Jimmy


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 Post subject: Re: Different servers depending on the plan ?
PostPosted: Mon Mar 05, 2012 6:54 pm 
Newbie
Newbie

Joined: Wed Feb 22, 2012 11:19 pm
Posts: 3
Ok, and do you know if my websites could be offline during the process ?


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 Post subject: Re: Different servers depending on the plan ?
PostPosted: Tue Mar 06, 2012 5:22 am 
Site Admin

Joined: Sun Jun 05, 2011 5:32 pm
Posts: 32
Hello,

The website will be online during the update and you should not encounter any downtimes.

If in the future you have any other questions, do not hesitate to contact us again. You are always welcome.

Best Regards,
Jimmy


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