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 Post subject: Server Hex15 problem * FIXED
PostPosted: Wed Jun 27, 2007 7:20 am 
Support Tech
Support Tech

Joined: Fri Mar 24, 2006 7:21 pm
Posts: 842
An unexpected problem occurred on server hex15 and this caused an Internal Server Error on the users pages located on this machine. This is a temporal problem and there will be no data or emails loss on this machine so there is nothing to worry about. Our system administrators will fix this problem as soon as possible. Excuse us for the inconvenience caused to you!

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Burton
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 Post subject:
PostPosted: Thu Jun 28, 2007 1:46 am 
Support Tech
Support Tech

Joined: Tue May 09, 2006 2:27 am
Posts: 933
The server is almost operational. Only the FrontPage Extensions aren't working properly. This mean that you won't be able to access your sites via FrontPage or some similar software, which is using FrontPage Extensions too.

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Andy
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 Post subject:
PostPosted: Thu Jun 28, 2007 12:24 pm 
Support Tech
Support Tech

Joined: Fri Mar 24, 2006 7:21 pm
Posts: 842
We have temporary stopped the hex15 server for hardware replacement. We do our best to finish this procedure as soon as possible.

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Burton
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 Post subject:
PostPosted: Thu Jun 28, 2007 1:55 pm 
Support Tech
Support Tech

Joined: Fri Mar 24, 2006 7:21 pm
Posts: 842
The hardware maintenance was brought to an end. The server is up and running but it is possible later today to appear we hope one last downtime and after that this machine will be stable in the future.

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Burton
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 Post subject:
PostPosted: Thu Jun 28, 2007 4:17 pm 
Support Tech
Support Tech

Joined: Fri Mar 24, 2006 7:21 pm
Posts: 842
The possible downtime of the server until the update will finalize will be approximately 3 hours. We are sure that we have found the hardware problem that was the reason for the server problems lately.

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 Post subject: hex15 server down
PostPosted: Thu Jun 28, 2007 5:43 pm 
Support Tech
Support Tech

Joined: Thu Mar 23, 2006 1:07 pm
Posts: 238
Dear Friends,
We are in a kind of a good news - bad news situation. The bad news is nothing new actually - as the title says, the hex15 server is down again. The good news however is that we have finally figured out what was causing the many problems with this server lately and we believe that we have managed to fix it. Now the server is offline, because it is rebuilding the RAID. We have changed a faulty mother board and we have fixed some software problems and we are quite sure that we have managed to resolve the problem once and for all. The RAID will be rebuilding for another 30-45 minutes, maybe even less. Then the server will be back online and hopefully it will not give us further reasons to apologize to you and it won't give you reasons to be unhappy with the service.

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Steve
Support Team Supervisor

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