receiving duplicate emails for 404 page, only need 1 email

student101 · **Joined:** Mon Jun 05, 2017 10:47 pm **Posts:** 5

Quote:

How do I get only 1 email instead of duplicates :?:

student101 · **Joined:** Mon Jun 05, 2017 10:47 pm **Posts:** 5

I've tried changing the script with no luck

Henry[W] · **Joined:** Tue Feb 09, 2016 12:56 pm **Posts:** 22

Thank you for contacting us.

In this case I would suggest that you open a ticket from your control panel, so that we can inspect the script files and reproduce the issue, which would show us what exactly could be causing the issue and resolve it.

student101 · **Joined:** Mon Jun 05, 2017 10:47 pm **Posts:** 5

Thanks @Henry,
[quo

te="Henry[W]"]Thank you for contacting us.
In this case I would suggest that you open a ticket from your control panel, so that we can inspect the script files and reproduce the issue, which would show us what exactly could be causing the issue and resolve it.[/quote]

student101 · **Joined:** Mon Jun 05, 2017 10:47 pm **Posts:** 5

this is basically the response I received... hilarious! :lol:

Quote:

Also, note that we do not provide scripts debugging services.

Henry[W] wrote:

Thank you for contacting us.

In this case I would suggest that you open a ticket from your control panel, so that we can inspect the script files and reproduce the issue, which would show us what exactly could be causing the issue and resolve it.

Henry[W] · **Joined:** Tue Feb 09, 2016 12:56 pm **Posts:** 22

I have just checked the ticket in question and as my co-worker has mentioned the "Outgoing Connections" are disabled and because of that you are not able to connect to 3rd party servers (this include mail-services) since you are trying to use a different mail service because the Free plan on which you are on does not have the SMTP function enabled.

** Also the quote that you have posted is correct, we don't provide debugging for custom scripts unfortunately, which means that you will have to contact either the vendor of the script or your developer for further assistance.

student101 · **Joined:** Mon Jun 05, 2017 10:47 pm **Posts:** 5

Thanks @Henry,
It was working 100% fine until it changed a few days ago, thankfully its resolved :lol:

Henry[W] wrote:

I have just checked the ticket in question and as my co-worker has mentioned the "Outgoing Connections" are disabled and because of that you are not able to connect to 3rd party servers (this include mail-services) since you are trying to use a different mail service because the Free plan on which you are on does not have the SMTP function enabled.

** Also the quote that you have posted is correct, we don't provide debugging for custom scripts unfortunately, which means that you will have to contact either the vendor of the script or your developer for further assistance.

rdimitrov · **Joined:** Wed Aug 03, 2016 1:38 pm **Posts:** 8

Thank you for the update on the subject!

If there is anything else we can assist you with do not hesitate to open a support ticket from the Help section of your hosting control panel and contact us again.

Best Regards,
Paul Kingsman

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receiving duplicate emails for 404 page, only need 1 email