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 Post subject: Email down this evening
PostPosted: Wed Dec 14, 2011 8:12 pm 
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Joined: Mon Dec 12, 2011 9:34 am
Posts: 8
20:12 Freehostia down this evening - I'm being asked for my password constantly. Assume that servers are down.


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 Post subject: Re: Email down this evening
PostPosted: Wed Dec 14, 2011 8:21 pm 
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Joined: Mon Dec 12, 2011 9:34 am
Posts: 8
20:17 Webmail is also down. It can't connect to IMAP server, apparently


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 Post subject: Re: Email down this evening
PostPosted: Wed Dec 14, 2011 8:45 pm 
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Joined: Mon Dec 12, 2011 9:34 am
Posts: 8
20:45 When attempting to connect to webmail, am getting the message:

DATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!
Please contact your server-administrator.


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 Post subject: Re: Email down this evening
PostPosted: Thu Dec 15, 2011 5:26 am 
Site Admin

Joined: Sat May 31, 2008 1:56 am
Posts: 424
Hello,

There was a temporary server issue several hours back, which was the reason for the troubles that you have noticed. Our system administrators have managed to resolve this case and all services are now properly operational. Please check this again from your end.
Feel free to contact us again, if there is anything else we can help you with.

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Miles
ModeratorsTeam
Freehostia.com


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 Post subject: Re: Email down this evening
PostPosted: Thu Dec 15, 2011 9:10 am 
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Joined: Mon Dec 12, 2011 9:34 am
Posts: 8
Many thanks, Miles.


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 Post subject: Re: Email down this evening
PostPosted: Tue Dec 20, 2011 12:09 pm 
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Joined: Mon Dec 12, 2011 9:34 am
Posts: 8
Can you tell me whether you're able to reboot the server remotely (i.e. when away from the office as it were)? If there's downtime in the holidays are you able to initiate a solution?

Thanks


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 Post subject: Re: Email down this evening
PostPosted: Wed Dec 21, 2011 5:25 am 
Site Admin

Joined: Sat May 31, 2008 1:56 am
Posts: 424
Hello,

Our servers are constantly monitored 24/7, 365 days an year, so there is no such period that we are away from the office or servers to be left without monitoring.
If there is anything else we can help with, feel free to write.

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Miles
ModeratorsTeam
Freehostia.com


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 Post subject: Re: Email down this evening
PostPosted: Fri Jun 07, 2013 8:31 am 
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Joined: Fri Jun 07, 2013 8:28 am
Posts: 3
Can you tell me whether you're able to reboot the server remotely (i.e. when away from the office as it were)? If there's downtime in the holidays are you able to initiate a solution?






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 Post subject: Re: Email down this evening
PostPosted: Tue Jan 20, 2015 12:42 pm 
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Joined: Tue Jan 20, 2015 12:37 pm
Posts: 1
Has anyone had problems adding their freehostia account to their iphone or ipad?

I can't seem to do either, even though I believe I have followed the instructions to the letter. I have added and deleted and then added the account again several times and I always get an error message saying i need to verify the server details.

I seem to have exhausted the advice at Tech Support. Any advice or sharing of your experience would be fab.

ThanksHas anyone had problems adding their freehostia account to their iphone or ipad?

I can't seem to do either, even though I believe I have followed the instructions to the letter. I have added and deleted and then added the account again several times and I always get an error message saying i need to verify the server details.

I seem to have exhausted the advice at Tech Support. Any advice or sharing of your experience would be fab.

Thanks


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Last edited by Ameer on Sat Feb 07, 2015 5:59 am, edited 1 time in total.

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 Post subject: Re: Email down this evening
PostPosted: Tue Jan 20, 2015 4:28 pm 
Site Admin

Joined: Sat May 31, 2008 1:56 am
Posts: 424
Hello,

There should be no trouble to do so. If a trouble is noticed, please open a trouble ticket from your account with us and provide us with exact error messages noticed as well as details you are using, so we will be able to review this case for you and assist you further. You will be able to do this via the Open Support Ticket menu of your account control panel Help section at the top right corner in Hosting Control Panel.
Looking forward to hearing from you.

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Best Regards,
Miles
ModeratorsTeam
Freehostia.com


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