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A driver was "damaged"?
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Author:  zebra [ Thu Dec 18, 2008 4:35 am ]
Post subject:  A driver was "damaged"?

The email server was down yesterday, and I couldn't receive any emails or send any emails. And the very "helpful" customer support folks told me that "the e-mail server problem has been caused buy a damaged driver".

Pardon my ignorance, but isn't driver a piece of software? How did a piece of software got damaged? :roll:

Is anyone else experiencing problems with emails yesterday?

Wasn't the big data center move suppose to increase reliability of the servers? Why are we experiencing database problems and email server problems so frequently? Maybe even more so than before the move? :shock:

Author:  Andy [ Thu Dec 18, 2008 6:32 am ]
Post subject: 

Problem was caused by a hard drive. Sorry for the misunderstanding.

Author:  zebra [ Thu Dec 18, 2008 6:50 am ]
Post subject: 

Thank you for the clarification.

I am still very frustrated about the increase in downtime in web service, email server or the database server.

Especially with database server problem, because the forum would be down, and the ticket system would be down, and it feels extremely frustrating.

I hope the situation will improve soon.

Author:  Andy [ Thu Dec 18, 2008 4:37 pm ]
Post subject: 

I can assure you that our administrators do their best in order to improve servers performance.

Author:  zebra [ Thu Dec 18, 2008 5:08 pm ]
Post subject: 

On a more technical note, why is there such a long down time with the email server if only the hard drive is broken? Is there a RAID system on the email server? With something like RAID 5+1, the faulty hard drive can be hot swapped out and there would be no down time at all.

And with a RAID monitor, the system admin would know as soon as a hard drive is broken, and hopefully the customers would be notified and can make arrangement as soon as possible.

I really hope a notice can be posted on the forum each time there is a problem with any of the servers, instead of finding out many hours later and be unpleasantly surprised by it.

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