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 Post subject: Sluggish access / Error establishing a database connection
PostPosted: Wed Aug 06, 2008 12:38 pm 
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Joined: Mon Aug 04, 2008 8:02 pm
Posts: 1
I've noticed over the month or so I've had an account that database access seems to be pretty slow a lot of the time. In fact, only on a few days have I noticed database access speed less than 5 seconds. This really doesn't seem normal.

Since my site makes exclusive use of PHP to display its contents, it affects all user access. The bandwidth itself is fine, but the database access is slow.

I'm not too fussed about this, a 5-10 second delay (which is the most common latency) is "okay" (however sometimes it goes to over 20 seconds, which is unusable), but if there's a way to make this faster I'd love to know. I did think it may have been CPU usage over the limit, but after checking it was much below the quota. (I've also tried three different connections at different times, all usually with the same sluggish speeds.)


Thanks,


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 Post subject:
PostPosted: Wed Aug 06, 2008 7:06 pm 
Site Admin

Joined: Sat May 31, 2008 1:56 am
Posts: 497
I would advise you to open a trouble ticket from your account with us in a moment when you experience the specified problem so we will be able to investigate this issue for you. You will be able to do this via the Open New Ticket menu of your account control panel Help section.

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