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 Post subject: Select people can't see my forum, any ideas.
PostPosted: Thu Nov 15, 2007 11:14 am 
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Joined: Sun Mar 04, 2007 12:32 pm
Posts: 38
Location: Oxfordshire, UK.
First off I want to say that this is the best hosting service that I've come across, thank you guys.

After many months as a free account holder, I decided the other day that in order to hold files larger than 500Kb (plus other reasons) I would purchase an account here.
Again, the service that I received was second to none.
I also purchased a second domain name. All went very smoothly and extremely quickly.

FANTASTIC

So I have a small problem.

I used the script installer to install a couple of scripts.
One is the SIMPLE MACHINES FORUM, again fantastic; I and a friend have started work on the board, two separate users from two separate locations, great!

A third friend wants to join, but he continually gets the ERROR 404 page.

I have tried a number of suggestions but to no avail, so can anyone here help? PLEASE.

My website ULR

http://www.bodgit-scarper.com/index.html

And my forum ULR

http://forums.bodgit-scarper.com/index.php

Any advice would be greatly appreciated.
Thanks, again.


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 Post subject:
PostPosted: Thu Nov 15, 2007 11:26 am 
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Joined: Tue Feb 27, 2007 12:18 am
Posts: 521
Which country is he from?

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http://www.mjmclocks.co.uk


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 Post subject:
PostPosted: Thu Nov 15, 2007 11:31 am 
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Joined: Sun Mar 04, 2007 12:32 pm
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Location: Oxfordshire, UK.
I believe he's in the US, but I'll check.

Might take a little time, we are corresponding through another message board.

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Andrew.


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 Post subject:
PostPosted: Thu Nov 15, 2007 1:22 pm 
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Joined: Sat Oct 20, 2007 9:32 am
Posts: 33
Hello,

If your friend is from a country which IP ranges are in our blacklist then he won't be able to access your website. We are waiting for your reply.

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Vin
Freehostia Support Team


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 Post subject:
PostPosted: Thu Nov 15, 2007 2:08 pm 
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Joined: Sun Mar 04, 2007 12:32 pm
Posts: 38
Location: Oxfordshire, UK.
He's just told me he's in New Zealand.

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Andrew.


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 Post subject:
PostPosted: Thu Nov 15, 2007 3:12 pm 
Support Tech
Support Tech

Joined: Tue May 09, 2006 2:27 am
Posts: 933
If you send us his IP we will be able to check if it has fallen in our IP black list. You also may post it here.

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Andy
ModeratorsTeam
Freehostia.com


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 Post subject:
PostPosted: Fri Nov 16, 2007 7:20 am 
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Joined: Sun Mar 04, 2007 12:32 pm
Posts: 38
Location: Oxfordshire, UK.
My friend wrote:
Hi, No, I don't know the IP address numbers, but the IP is xnet.co.nz, part of WorldXchange.


Is this enough or can you tell us how to find his numbers?

Thanks very much for your help so far.

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Andrew.


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 Post subject:
PostPosted: Fri Nov 16, 2007 8:36 am 
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Joined: Sun Mar 04, 2007 12:32 pm
Posts: 38
Location: Oxfordshire, UK.
I've just found this on 'tinternet!

http://www.edpsciences.org/htbin/ipaddress

Would this be the information that you need?

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Andrew.


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 Post subject:
PostPosted: Fri Nov 16, 2007 8:54 am 
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Joined: Tue Feb 27, 2007 12:18 am
Posts: 521
Yup thats the information that we need, but he will have to tell you what it says for him.

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http://www.mjmclocks.co.uk


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 Post subject:
PostPosted: Fri Nov 16, 2007 9:06 am 
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Joined: Sun Mar 04, 2007 12:32 pm
Posts: 38
Location: Oxfordshire, UK.
I appreciate that, thanks Josh.

I await his response!

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Andrew.


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 Post subject:
PostPosted: Fri Nov 16, 2007 10:01 am 
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Newbie

Joined: Sun Mar 04, 2007 12:32 pm
Posts: 38
Location: Oxfordshire, UK.
My friend has copied his IP address to me.

Quote:
Your IP address is 118.90.52.149


I hope this is of some help to resolving my little issue...

Thanks, again.

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Andrew.


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 Post subject:
PostPosted: Sat Nov 17, 2007 5:54 pm 
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Joined: Sun Mar 04, 2007 12:32 pm
Posts: 38
Location: Oxfordshire, UK.
I don't wish to appear pushy on this subject, but is there a conclusion to this issue?

I would like to let my friend know that he should try again.

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Andrew.


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 Post subject:
PostPosted: Sat Nov 17, 2007 6:18 pm 
Moderator
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Joined: Tue Feb 27, 2007 12:18 am
Posts: 521
i was hoping that someone from support would reply as im not sure on the filtered ip range. Tell him to try a proxy such as http://hidemyass.com (one of the pain in the backsides i have to deal with in work to stop kids accessing filtered sites) and see if he is able to browse to the site then.

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 Post subject:
PostPosted: Sat Nov 17, 2007 7:48 pm 
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Joined: Sun Mar 04, 2007 12:32 pm
Posts: 38
Location: Oxfordshire, UK.
Thank you Josh I will.

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Andrew.


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 Post subject:
PostPosted: Mon Nov 19, 2007 10:47 pm 
Support Tech
Support Tech

Joined: Tue May 09, 2006 2:27 am
Posts: 933
Hello Andrew,

I'm afraid that 118.90.52.149 is not in our IP blacklist.

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Andy
ModeratorsTeam
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