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Select people can't see my forum, any ideas.
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Author:  The Badger [ Thu Nov 15, 2007 11:14 am ]
Post subject:  Select people can't see my forum, any ideas.

First off I want to say that this is the best hosting service that I've come across, thank you guys.

After many months as a free account holder, I decided the other day that in order to hold files larger than 500Kb (plus other reasons) I would purchase an account here.
Again, the service that I received was second to none.
I also purchased a second domain name. All went very smoothly and extremely quickly.


So I have a small problem.

I used the script installer to install a couple of scripts.
One is the SIMPLE MACHINES FORUM, again fantastic; I and a friend have started work on the board, two separate users from two separate locations, great!

A third friend wants to join, but he continually gets the ERROR 404 page.

I have tried a number of suggestions but to no avail, so can anyone here help? PLEASE.

My website ULR

And my forum ULR

Any advice would be greatly appreciated.
Thanks, again.

Author:  Josh.Waller [ Thu Nov 15, 2007 11:26 am ]
Post subject: 

Which country is he from?

Author:  The Badger [ Thu Nov 15, 2007 11:31 am ]
Post subject: 

I believe he's in the US, but I'll check.

Might take a little time, we are corresponding through another message board.

Author:  Vin [ Thu Nov 15, 2007 1:22 pm ]
Post subject: 


If your friend is from a country which IP ranges are in our blacklist then he won't be able to access your website. We are waiting for your reply.

Author:  The Badger [ Thu Nov 15, 2007 2:08 pm ]
Post subject: 

He's just told me he's in New Zealand.

Author:  Andy [ Thu Nov 15, 2007 3:12 pm ]
Post subject: 

If you send us his IP we will be able to check if it has fallen in our IP black list. You also may post it here.

Author:  The Badger [ Fri Nov 16, 2007 7:20 am ]
Post subject: 

My friend wrote:
Hi, No, I don't know the IP address numbers, but the IP is, part of WorldXchange.

Is this enough or can you tell us how to find his numbers?

Thanks very much for your help so far.

Author:  The Badger [ Fri Nov 16, 2007 8:36 am ]
Post subject: 

I've just found this on 'tinternet!

Would this be the information that you need?

Author:  Josh.Waller [ Fri Nov 16, 2007 8:54 am ]
Post subject: 

Yup thats the information that we need, but he will have to tell you what it says for him.

Author:  The Badger [ Fri Nov 16, 2007 9:06 am ]
Post subject: 

I appreciate that, thanks Josh.

I await his response!

Author:  The Badger [ Fri Nov 16, 2007 10:01 am ]
Post subject: 

My friend has copied his IP address to me.

Your IP address is

I hope this is of some help to resolving my little issue...

Thanks, again.

Author:  The Badger [ Sat Nov 17, 2007 5:54 pm ]
Post subject: 

I don't wish to appear pushy on this subject, but is there a conclusion to this issue?

I would like to let my friend know that he should try again.

Author:  Josh.Waller [ Sat Nov 17, 2007 6:18 pm ]
Post subject: 

i was hoping that someone from support would reply as im not sure on the filtered ip range. Tell him to try a proxy such as (one of the pain in the backsides i have to deal with in work to stop kids accessing filtered sites) and see if he is able to browse to the site then.

Author:  The Badger [ Sat Nov 17, 2007 7:48 pm ]
Post subject: 

Thank you Josh I will.

Author:  Andy [ Mon Nov 19, 2007 10:47 pm ]
Post subject: 

Hello Andrew,

I'm afraid that is not in our IP blacklist.

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