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We have sent a notification to all our clients as we have started the migration to our new data center. There was a notification in the forum, too.
You gave one/two days notice via email and forum. Not much notice by any means. Plenty of users responded about this issue.
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1. As the expiration date of an account is close a notification will be sent to our client to the email used for the hosting account registration.
When does the notification for out? One month before, one week? Quote:
4. The updates of the scripts provided in the Elefante installer tool are performed by our administrators and developers per their decision. You may update your scripts manually from your end.
Okay, can you please explain how to upgrade to WP 2.7 manually then?Quote:
6. The upgrade is performed almost immediately after we receive the payment and contact our client over the phone if this is his/her first mayment.
Okay once the payment is made via paypal, do you make the calls to non-US clients too? And how long before the phone call?
One other question. Once someone signs up to a plan. And then freehostia introduces a new one eliminating the old one. Does the client have to upgrade, or does the old plan stay in force. For example your basic plan was $1.95 approx, now the watercircle one is $2.93 approx, its a dollar more for a 1 gb more. If someone had signed up to the old plan, would they be able to continue it until expiry, or are they having months cut off or the like? I ask this for future reference before signing up