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 Post subject: Complain, but with moderation
PostPosted: Mon Nov 10, 2008 8:58 pm 

Joined: Mon Oct 20, 2008 2:17 pm
Posts: 4
There has been quite a bit of complaining, anger and even outrage here over the seemingly never ending connection and server problems with freehostia. For the paying customers the aggravation is quite understandable. For the clients of the free hosting plan however, I think any form of outrage about the service (not about the lack of information - I agree on that) is uncalled for. Knowing that there is not such a thing as a free lunch, I think what freehostia offers for free (Mbs, PHP, MySQL etc...) is outstanding. It is my experience that the connection time (certainly before the change) has been acceptable on the whole, and the response to an open trouble ticket is swift, friendly and mostly to the point - all this without having to pay a dime. Let us bear with the guys who are toiling in the background - they are doing a great job. HP.

 Post subject:
PostPosted: Mon Nov 10, 2008 9:04 pm 

Joined: Thu Oct 30, 2008 11:26 am
Posts: 11
I agree. Once the service is fully working again it should be brilliant, but to get to that stage it may take time. I'd rather have a longer period of problems now than problems cropping up once a week in the future. At least a the moment we are expecting the downtime.

I'm sure it will be worth it in the end.


 Post subject:
PostPosted: Mon Nov 10, 2008 11:45 pm 
Site Admin

Joined: Sat May 31, 2008 1:56 am
Posts: 482
Thank you for patience and for the understanding. Please note that our system administrators are doing their best to solve the temporal issue that we are experiencing permanently as soon as possible, so our services could become stable as they should.

Best Regards,

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