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Author:  radmachine [ Tue Mar 29, 2016 11:22 am ]
Post subject:  EMAIL DOWN


All email is inaccessible for my hosted domain names from ~10:30 GMT. A colleague of mine who also has hosted domains with you in experiencing the same issue. Additionally, the control panel is incredibly slow and unresponsive.

Please could you confirm you are currently experiencing downtime, and when you expect to restore normal service.

Kind regards,

Author:  Ludewig [ Wed Mar 30, 2016 5:37 am ]
Post subject:  Re: EMAIL DOWN


Thanks for posting your comment.

The issue which you are experiencing was caused due to the server maintenance which took place yesterday. Hardware upgrades as well as software optimizations were made by our administrators.

Please note that the maintenance was scheduled and at every control panel a pop-up message was displayed stating the time which the work on the servers will start.

We apologize for the inconvenience.

Author:  radmachine [ Wed Mar 30, 2016 3:14 pm ]
Post subject:  Re: EMAIL DOWN

May I suggest that in the future you do the following:

Notify customers via their registered email addresses. You should not be expecting users to log in to find out about downtime. The expectation is on the provider to contact the customer.

If you are going to do maintenance that lasts EIGHT HOURS, don't notify customers it is likely to take 90 minutes. I have missed emails that your systems dropped and has caused me lost business.

Frankly, the entire way this was handled has been appalling.

Author:  Miles [ Thu Mar 31, 2016 12:25 pm ]
Post subject:  Re: EMAIL DOWN


Thank you for the feedback on this case. We will consider your suggestions for the future.

Feel free to contact us again, if there is anything else we can help you with.

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