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Sluggish access / Error establishing a database connection?
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Author:  Lavender [ Fri May 28, 2021 7:40 am ]
Post subject:  Sluggish access / Error establishing a database connection?

I've noticed over the month or so I've had an account that database access seems to be pretty slow a lot of the time. In fact, only on a few days have I noticed database access speed less than 5 seconds. This really doesn't seem normal.

Since my site makes exclusive use of PHP to display its contents, it affects all user access. The bandwidth itself is fine, but the database access is slow.

I'm not too fussed about this, a 5-10 second delay (which is the most common latency) is "okay" (however sometimes it goes to over 20 seconds, which is unusable), but if there's a way to make this faster I'd love to know. I did think it may have been CPU usage over the limit, but after checking it was much below the quota. (I've also tried three different connections at different times, all usually with the same sluggish speeds.)

Author:  bsavov [ Fri May 28, 2021 4:34 pm ]
Post subject:  Re: Sluggish access / Error establishing a database connecti


We can investigate this case further for you, however you will have to open a ticket from your hosting control panel -> "Help Center" -> "My Tickets" -> "Open a new ticket" section and contact us from there, so we can look into it.

Best Regards,
Damon Felix

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