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 Post subject: FTP problem - disappearing files
PostPosted: Mon Jul 26, 2010 6:15 am 
Newbie
Newbie

Joined: Mon Jul 26, 2010 6:11 am
Posts: 4
Hi,

When I upload a file using FTP (FileZilla), if the file is big (around 1MB or more), as soon as the file is uploaded it disappears. For small files it works fine and the files do not disappear.

I use the free chocolate account. Is there a restriction on the size of the file that can be uploaded to the site?

My login is keiwoo0.

Thanks for your help. This is a great service.
Keith :)


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 Post subject:
PostPosted: Mon Jul 26, 2010 4:20 pm 
Support Tech
Support Tech

Joined: Tue May 09, 2006 2:27 am
Posts: 933
Hello Keith,

As a member of the free hosting program you are not allowed to use files if their size is over 500KB. Such a file will be almost immediately deleted after upload. You have to upgrade your plan if you want to use bigger files. This limitation is valid only for clients on the "Chocolate" plan.
You can upgrade your current plan via the "Change plan" link. You can find it into the Control Panel left frame, "Upgrades" section.

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Andy
ModeratorsTeam
Freehostia.com


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 Post subject:
PostPosted: Mon Jul 26, 2010 10:21 pm 
Newbie
Newbie

Joined: Mon Jul 26, 2010 6:11 am
Posts: 4
OK thanks very much for your speedy reply. May I suggest putting a notice somewhere in the chocolate plan limitations list since it is not obvious why this happens!


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 Post subject:
PostPosted: Thu Jul 29, 2010 4:38 am 
Site Admin

Joined: Sat May 31, 2008 1:56 am
Posts: 470
This limitation as well as all others are stated via our Terms of Services:
http://freehostia.com/terms/
and the File Size Limit is also listed via the Account Usage table of the accounts control panel for the Chocolate hosting plan.

If in the future you have any other questions, do not hesitate to contact us again.

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Best Regards,
Miles
ModeratorsTeam
Freehostia.com


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