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 Post subject: Can't receive emails?
PostPosted: Mon Feb 27, 2012 8:49 pm 

Joined: Sun Feb 26, 2012 8:01 pm
Posts: 1
I just tried sending a test email from my email to my email account at my did not work. Here is the error message I got back from google:

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 relay not permitted (state 14).

I do not have email forwarding set, as I have a free account, nor do I have it set on google. As I recall, POP3 and IMAP servers are enabled for free accounts, but without upgrading the plan or purchasing 100 emails in the accounts upgrade area, the SMTP function is disabled.

Not sure what is wrong here, since I seem to be doing everything correctly.

Looking forward to a speedy reply, thanks.

 Post subject: Re: Can't receive emails?
PostPosted: Tue Feb 28, 2012 5:08 am 
Site Admin

Joined: Sat May 31, 2008 1:56 am
Posts: 485
Please open a trouble ticket from your account with us and provide us with more detailed information regarding the trouble that you noticed, so we will be able to investigate this issue for you. We will need also the e-mail address which you have tried to send the message from. You will be able to open a ticket via the Open New Ticket menu of your account control panel Help section.

Looking forward to hearing from you.

Best Regards,

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